Last Updated: March 10, 2026
At Lurance, we are committed to delivering your fragrances safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed on https://lurance.in.
- Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During periods of high order volume, processing times may be slightly delayed. In such cases, customers will be notified via email.
- Shipping Locations
Currently, Lurance ships across India.
We are working towards expanding our delivery network and may introduce international shipping in the future.
- Delivery Time
Estimated delivery times depend on the customer’s location and the courier partner.
Typical delivery timelines:
- Metro Cities: 2-4 business days post shipping
- Tier 2 & Tier 3 Cities: 3–5 business days post shipping
- Remote Areas: 4–7 business days post shipping
Please note that delivery timelines are estimates and may vary depending on logistics conditions.
- Shipping Charges
Shipping charges may vary depending on the order value, delivery location, and promotional offers.
If applicable, shipping charges will be clearly displayed during checkout before payment is completed.
From time to time, Lurance may offer free shipping promotions on selected orders.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking number and courier details.
Customers can track their shipment using the provided tracking link.
- Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
Lurance will not be responsible for delivery issues caused by:
- Incorrect address
- Incorrect phone number
- Incomplete address details
If an order is returned due incorrect information, additional shipping charges may apply for reshipping.
- Delivery Delays
While we aim to deliver orders within the estimated time frame, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Courier service disruptions
- Natural disasters
- Government restrictions or lockdowns
In such situations, we appreciate your patience and understanding.
- Damaged Packages
If your package arrives damaged or leaking, please contact us within 48 hours of delivery.
Please email us with:
- Your order number
- Photos of the damaged package
- Photos of the product received
Our support team will review the issue and assist you with a replacement or resolution.
Contact Email:
lurancefragrances@gmail.com
- Contact Us
For any shipping-related inquiries, please contact us:
Email: lurancefragrances@gmail.com
Website: https://lurance.in