Refund & Return Policy

Last Updated: March 10, 2026


At Lurance, we take pride in delivering high-quality fragrances designed to provide long-lasting performance and a memorable experience. Due to the personal and hygienic nature of perfume products, our return and refund policies are structured to ensure fairness to both our customers and our brand.

 

  1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product was damaged during shipping

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  • The wrong product was delivered

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  • The package arrived leaking or defective

To request a return, customers must contact us within 48 hours of receiving the product.
Please email us at:
lurancefragrances@gmail.com

Your email must include:

  • Order number

    •  

  • Clear photos of the product

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  • Photos of the packaging and shipping label

    •  

  • Description of the issue

Requests made after 48 hours of delivery may not be eligible for return or refund.

  1. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

  • Opened perfume bottles

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  • Used products

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  • Products returned without original packaging

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  • Change of mind after purchase
  • Personal preference regarding scent

Fragrance perception varies between individuals, and therefore scent preference is not considered a valid reason for return.

 

  1. Refund Process

If your return request is approved:

  • Our team will review your request and confirm eligibility.

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  • You may be asked to ship the product back or dispose of it depending on the case.

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  • Once approved, your refund will be processed.

Refunds will be issued to the original payment method used during checkout.
Please allow 5–7 business days for the refund to appear in your account after processing.

     

  1. Replacement Policy

In certain cases, we may offer a replacement product instead of a refund, especially if:

  • The product was damaged in transit

    •  

  • The wrong item was shipped
Our goal is to ensure you receive the product you originally ordered in perfect condition.

  1. Order Cancellation

Orders may be cancelled before they are shipped.
If you wish to cancel an order, please contact us immediately at:
lurancefragrances@gmail.com
Once an order has been shipped, it cannot be cancelled.

 

  1. Shipping Issues

Lurance is not responsible for delays caused by:

  • Courier service disruptions

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  • Weather conditions

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  • Natural disasters

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  • Incorrect address provided by the customer

Customers are responsible for providing accurate shipping information during checkout.

 

  1. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:
Email:lurancefragrances@gmail.com
Website: https://lurance.in

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